Frequently asked questions
Answers reflect how the app actually behaves. If something isn't covered here, contact support.
Yes. The Manager can sign in on their own phone and use the Manager workspace, while each linked MR uses the MR field workspace on a tablet. The role-specific screens stay separate so Manager controls do not clutter the MR experience.
The linked Manager workflow can show supported submitted Start Day information including the time, required live photo and GPS-based location details. Readable place information depends on GPS conditions and available mapping data; the app does not guarantee an exact shop or building identity.
A pharma visual aid—also called a detail aid or sales aid—is structured product communication material used by a medical representative to support an approved doctor discussion. Read the full Visual Aid guide.
LBL commonly means Leave-Behind Literature: approved reference material that may be left with a healthcare professional after a discussion where permitted. It has a different role from the live visual-aid presentation. Read the LBL guide.
It's an Android app for creating, organizing and presenting E-Detailing projects. You import your content, organize it by category and present it full-screen — with offline access after activation.
It's made for field and sales professionals who present visual material — medical representatives, pharmaceutical sales teams, product trainers, pharma companies, small field teams and independent professionals. It is a business tool and does not provide medical advice.
Projects and presentations work offline after you sign in and activate a subscription. The app is not fully offline — some actions need a connection (see below).
Login, payments, subscription verification, account actions (including deletion requests) and training videos require an internet connection.
Yes. You can import PDF files and turn them into detailing pages you can reorder and present.
Supported PPT/PPTX import depends on your production app build. Confirm the current behaviour in the app before relying on it for a specific file.
Yes. You can add images as presentation pages inside a project.
Yes. You can create categories to group pages by product line or brand, so the right content is easy to find.
Use the export option in the app to save a project as a portable backup file.
Use the import option to restore a project from a backup file, including on a new device.
Current plan durations, included Manager + MR access and prices are shown on the Pricing page before checkout. After activation, available plan and access information can be reviewed through the supported account workflow.
When a plan expires, subscription-dependent features become unavailable until access is renewed or a new plan is activated. See the Subscription Policy for current terms.
Use the website Pricing page to review current plans and purchase options. For an existing payment, invoice, activation or refund question, contact support and review the Subscription Policy.
Request deletion from the app or from the public Account Deletion page. Deleting the app from your tablet does not delete your account.
Use the Support page or email webry2026@gmail.com. Please never share passwords, OTPs or card details with support.
No. Training videos require an internet connection and may open on YouTube.
Project content is stored locally on your device where applicable. After logout you may lose access to subscription features until you sign in again. Account deletion removes your account data as described in the Privacy Policy; local files already exported to your device remain your responsibility. Confirm the exact behaviour in your app build.