Subscription, Cancellation & Refund Policy

Effective date: July 19, 2026 · Last updated: September 21, 2026

This policy explains Easy E-Detailing Manager + MR plan purchases, MR capacity, activation, expiry, cancellation and refund handling. The purchase channel shown to you at checkout controls the payment method used.

Manager + MR plan structure

The supported Manager plan includes 1 Manager account + 1 MR. The MR quantity selected during purchase is the total MR capacity for that plan, including the first included MR. The purchasing/activation account may become the Manager account for the plan.

Current plan durations and base prices

A 3-day free trial (1 Manager + 2 MR) is available once per account and device; it is activated from the Easy E-Detailing app and never requires payment. The final amount shown at checkout is authoritative for that purchase. Prices may be changed for future purchases, but a completed transaction is governed by the amount you confirmed at checkout.

Additional MR pricing

Each MR above the 2 included MRs costs ₹100 per MR per month of the selected plan.

Example: Growth (3 Months) + 4 MRs = ₹999 base + 2 additional MRs × ₹100 × 3 months = ₹1,599 total. MRs added in the middle of an active plan are charged for the remaining days of that plan (₹100 per MR per 30 days, rounded to the nearest rupee). Plan upgrades (Starter → Growth, Starter → Pro, Growth → Pro) charge the base-price difference plus any extra MRs for the added months and extend the current validity without losing remaining days. If you later buy or renew another term with the same 3-MR capacity, the additional-MR amount is calculated again for that new purchase.

Website and app-store payment channels

Where website checkout is enabled, payment may be processed through Razorpay or another payment provider shown on the payment screen. Purchases made through Google Play or another app-store billing flow are subject to that store's payment and refund rules. Easy E-Detailing does not ask you to provide your card PIN, CVV, UPI PIN or online-banking password to us.

Activation

Plan access is activated only after the payment or purchase entitlement is successfully verified. A successful payment alone may still require backend verification before the Manager account, MR capacity and validity dates become active.

Pending or failed payments

A pending payment does not create final access until the payment provider confirms success and the entitlement is verified. If a payment fails, the system should not activate a paid plan for that failed attempt. You may retry the purchase.

Duplicate or incorrect charges

If you believe you were charged more than once or the charged amount does not match the confirmed checkout amount, contact webry2026@gmail.com with the registered email, transaction/order reference and payment date. Do not send card numbers, CVV, UPI PIN or banking passwords.

MR capacity changes

MR capacity is controlled by the plan/entitlement attached to the Manager account. If a purchase or supported upgrade changes MR capacity, the updated capacity becomes effective after successful verification. Removing an MR from a team does not automatically create a cash refund for unused capacity.

Expiry and renewal

Website Manager + MR plans are treated as fixed-term access unless the checkout screen explicitly states that a product is auto-renewing. When a fixed term expires, paid access ends until a new valid plan is purchased/verified. App-store purchases follow the renewal terms displayed by that store before purchase.

Cancellation

For a fixed-term one-time purchase, there is normally no future recurring charge to cancel; access continues until the paid validity ends. If you purchased an auto-renewing product through an app store, cancel it through that store's subscription controls to stop future renewals.

Refund requests

Refund eligibility depends on the purchase channel, transaction state, applicable law and the circumstances of the request. For a website/Razorpay purchase, contact us at webry2026@gmail.com with the transaction/order reference. For a Google Play purchase, Google Play's refund process and rules also apply. A refund, if approved and completed, may cause the related paid entitlement to be reduced, cancelled or revoked.

Plan expiry and stored data

Expiry may disable paid account/team features. Data already stored locally on a device or in a user-controlled exported backup is not automatically erased merely because a plan expires. Server-side account, team and business records remain subject to our Privacy Policy and deletion rules.

Account suspension

We may suspend access for suspected fraud, payment reversal/chargeback, security risk or breach of our Terms, subject to applicable law.

Support

For plan, payment, activation or MR-capacity questions, contact webry2026@gmail.com or visit the Support page.